Q: What type of products do you offer?
A: HN Ingredients Limited is a supplier of raw nutritional materials for the manufacturing and further processing of beverage, cosmetic, food, nutritional, and other products. We specialize in the bulk categories of vitamins, amino acids, herbal extracts, and other special chemicals and mineral products.
Q: What forms of payment do you accept?
A: We only accept checks and wire transfer.
Q: What kind of services do you offer?
A: We offer product sourcing, raw materials, repacking, samples, delivery, and general customer service.
Q: What are your hours of operation?
A: We are open between 8:30am-5pm [PST] from Monday-Friday.
Q: How do you ensure your products are safe and that they meet regulation requirements?
A: To ensure that our products are safe and meet regulation requirements we only purchase products manufactured by GMP and/or ISO certified facilities. Our established SOP's guidlines are to ensure product quality assurance and our product is frequently subjected to thrid party testing.
Q: Do you offer repackaging services?
A: Yes, we offer repacking for any products of no less than 1 KG. Products in tin's and certified organics are excluded for repacking.
Q: What kind of packaging do your materials come in?
A: Our materials are packaged in a 25kg, 20kg, 1kg and/or 1g carton, drum, tin depending on the material.
Q: How often do you test your materials? And what do you test for?
A: Every imported raw materials we do assay, heavy metals, and microbiology testing.
Q: For testing materials, do you use an in-house laboratory or a 3rd party laboratory?
A: Convance and Eurofins is our primary 3rd party laboratories we use to test our materials.